How can I book?

If you prefer to make your booking in person you can do so at our travel office in Morpeth or telephone us on 01670 519952.

Where can I book?

You can book online or by telephone

Can I reserve a seat?

Yes you can, your chosen seat will be confirmed at the time of booking. In very rare cases we reserve the right to change the seat lay out of the coach, and therefore your seats may slightly change. Please note, in the case of single travellers we reserve the right to re-allocate a single seat in order to try and fill the coach to capacity.

How can I pay?

We accept cash, cheque, most major debit & credit cards

When do I pay?

On Day Excursions we require payment in full at the time of booking

Do you charge extra for Credit Card payments?

No.

Will you send me a reminder when my balance is due?

Can I be picked up from home?

What time will I be picked up?

Is there any overnight travel on your tours?

Is it compulsory to have travel insurance?

No. We suggest all of our customers take out travel insurance to cover medical and repatriation costs, personal injury loss of baggage and cancellation charges. It is not compulsory in law to have insurance for our tours inside or outside the UK and therefore you do not need to take out travel insurance, but we suggest you should have insurance which is at least as good as or better than the insurance we offer. If you do not have adequate insurance and require our assistance whilst on holiday we reserve the right to reclaim from you any medical, repatriation or other expenses which we may incur on your behalf which would otherwise have been met by insurers. Please call us if you are not sure and would like more information.

How much luggage can I take?

Am I able to bring a wheelchair or mobility scooter?

For passengers with mobility problems we are happy to carry fold away walking aids and wheelchairs. Please advise us of this at the time of booking. We may carry lightweight 3 wheeler electric mobility scooters, this is subject to space and the management’s discretion. The scooter must be demountable and the owner / travelling companion must be able to load and unload the scooter from the coach without assistance from the driver, this is due to health & safety concerns. As an alternative you may be able to hire a scooter in resort.

What facilities will my tour coach have?

All of our tour coaches offer toilet / washroom, reclining seats, air conditioning, DVD/CD/PA.

Can I make special requests for the hotel?

Do single passengers have to pay a supplement?

Do I need a passport?

Is smoking or drinking alcohol permitted on the coach?

We regret that passengers may not smoke or consume alcohol while on the coach. We reserve the right to ask passengers to leave the coach if passengers are found to be doing either & are causing a nuisance, embarrassment or distress to fellow passengers.

Can I cancel my holiday?

How can I make a complaint?

If you have a complaint Please write to Customer Services Gardiners NMC 18 Coopies Haugh Coopies Lane Industrial Estate Morpeth Northumberland NE61 6JN

Can I get further assistance during my holiday?