Frequently Asked Questions

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How can I book?

You can book online, in-store or call our local reservation team on 01670 519952 or 01372 610000. We are open 9.00am to 5.00pm Monday to Friday.

Where can I book?

If you prefer to make your booking in person you can do so at our travel office in Morpeth, our travel shop in Stoneleigh or call into any one of our conveniently located travel agents whose locations can be viewed by clicking the "Agents tab" at the bottom of the page.

Can I reserve a seat?

Yes you can, your chosen seat will be confirmed at the time of booking. In very rare cases we reserve the right to change the seat lay out of the coach, and therefore your seats may slightly change. Please note, in the case of single travellers we reserve the right to re-allocate a single seat in order to try and fill the coach to capacity.

How can I pay?

We accept cash, cheque, most major debit & credit cards (credit cards can only be accepted to pay deposits) and Gardiners NMC gift vouchers.

When do I pay?

On Day Excursions we require payment in full at the time of booking. For Coach Holidays we require a deposit of £50 per person or 10% of the overall holiday cost whichever is greater (Excluding travel club members). The balance on your coach holiday is due 8 weeks prior to departure, we advise you of this date on your booking confirmation. On some special interest holidays such as sporting events, cruises and flight holidays the deposit amount may be greater and final payment date may vary.

Do you charge extra for Credit Card payments?

No, however Credit Cards can only be taken for deposit payments.

Will you send me a reminder when my balance is due?

No. Your "Balance Due Date" is printed on your confirmation and invoice. Please note that we do not automatically deduct your balance from your debit/credit card, you will need to contact us again. All balance payments are due six weeks prior to departure, unless stated otherwise.

Can I be picked up from home?

Yes, we offer a home collection service. For holidays in the Surrey/London area the cost is included in your holiday price up to 15 miles from Epsom. North East Coach Holidays, our 'Door to Door’ collection service is available for a small charge and should be requested at the time of booking and is on a first come first served basis. This service dependant on your home address and in relation to your nearest pick up point – we offer 2 price bands under 5 miles and under 10 miles both calculated via main roads. Rates are based on a minimum of 2 passengers being collected from 1 address.

What time will I be picked up?

Your pickup time will be confirmed in writing no later than 10 days prior to departure. Please note Ireland, Channel Islands and Continental tours may depart early in the morning due to connecting ferries.

Is there any overnight travel on your tours?

No, we do not travel through the night on any of our tours. European tours include overnight hotels. Please note- due to the travelling distance of some holidays an early morning departure is essential to ensure you arrive at your overnight hotel at a reasonable time, the same may apply on the return journey with a late night return.

Is it compulsory to have travel insurance?

No, however we do offer comprehensive travel insurance cover provided by Wrightsure. We suggest all of our customers take out travel insurance to cover medical and repatriation costs, personal injury loss of baggage and cancellation charges. It is not compulsory in law to have insurance for our tours inside or outside the UK and therefore you do not need to take out travel insurance, but we suggest you should have insurance which is at least as good as or better than the insurance we offer. If you do not have adequate insurance and require our assistance whilst on holiday we reserve the right to reclaim from you any medical, repatriation or other expenses which we may incur on your behalf which would otherwise have been met by insurers. Please call us if you are not sure and would like more information. Gardiners NMC Limited is an appointed representative of Wrightsure Services (Hampshire) Limited who are authorised & regulated by the Financial Conduct Authority (Firm reference 311394)

How much luggage can I take?

We ask you to bring no more than one medium-sized suitcase per person. If overnight hotel accommodation is included in your holiday we recommend you take an overnight bag with you. We will provide luggage labels with your travel tickets & pick up times so that your luggage can be quickly and clearly identified.

Am I able to bring a wheelchair or mobility scooter?

For passengers with mobility problems we are happy to carry fold away walking aids and wheelchairs. Please advise us of this at the time of booking. We may carry lightweight 3 wheeler electric mobility scooters, this is subject to space and the management’s discretion. The scooter must be demountable and the owner / travelling companion must be able to load and unload the scooter from the coach without assistance from the driver, this is due to health & safety concerns. As an alternative you may be able to hire a scooter in resort, we may be able to assist with this.

What facilities will my tour coach have?

All of our tour coaches offer toilet / washroom, reclining seats, air conditioning, DVD/CD/PA. On tours hot & cold drinks will also be available to purchase onboard. Your coach will make regular comfort stops throughout your journey.

Can I make special requests for the hotel?

Yes you can, however they are not guaranteed. We will pass on any reasonable request you make to the accommodation provider before you travel. Please note that our accommodation providers always try their best to accommodate special requests, however in some cases it is not possible and we may be unable to advise you of this before you travel.

Do single passengers have to pay a supplement?

We strive to offer as many holidays as possible without a supplement charge for single rooms. On occasion, sadly this is not possible and therefore a single supplement must be charged, however where a supplement is not charged this benefit is passed to you. Any single supplement charge is clearly displayed in our brochure and is listed on this website.

Do I need a passport?

A full valid British passport is required for all European tours. For holidays visiting Ireland, the Isle of Man or the Channel Islands you are required to have valid photo ID (such as a driver’s licence, passport or bus pass).

Is smoking or drinking alcohol permitted on the coach?

We regret that passengers may not smoke or consume alcohol while on the coach. We reserve the right to ask passengers to leave the coach / holiday if passengers are found to be doing either & are causing a nuisance, embarrassment or distress to fellow passengers.

Can I cancel my holiday?

Your holiday can be cancelled by putting your request in writing to our office. We can only accept written cancellation from the lead name and the date of cancellation will be the date the letter is received. For full details see our Booking Terms & Conditions.

How can I make a complaint?

If you have any complaints during your holiday, please inform your driver or the hotel staff who will do their utmost to immediately resolve any issues. On your return if you would like to make a complaint please write to at: Customer Services Gardiners NMC 18 Coopies Haugh Coopies Lane Industrial Estate Morpeth Northumberland NE61 6JN

Can I get further assistance during my holiday?

Yes you can, you can contact our office during opening hours and we will be happy to assist you. Should you require assistance out of office hours please call 01670 519952, the answer machine will provide you with the out of hours emergency contact number.

Is the price shown per person too?

Yes it is and it is based on 2 people sharing, unless stated otherwise. Children’s prices are based on 2 adults sharing plus children.

Can I purchase Gift Vouchers?

Yes, Gift Vouchers are available and can be redeemed against any of our day excursions or tours. They are valid for 12 months from the date of purchase.

Contact

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Copyright © Gardiners NMC 2018
01670 519 952 / info@gardinersnmc.co.uk (North East)
01372 610 000 / sales@gardinersnmc.co.uk (South)
Gardiners NMC (North East) Limited Company Registration Number - 11220691
Gardiners NMC (Epsom) Limited Company Registration Number - 11219227